Recent Questions
Q: A few of my users have reported issues with the menu like the one below. Where the drop down menu is just a white box with a little scroll bar in it. Can you please let me know how I might correct it or what is wrong? We are using version 2.4.
A: I've just checked your website. It works fine.
You can have such effect when the page entirely was not loaded yet. So, images were not loaded yet.
If you don't want to have such effect you can try not to use back images for the submenus.
Q: I'm looking to make a space between menu buttons in the drop down menu example,
I checked the FAQ which suggested using ["-"], between items but it didn't work.
A: To add a separator you should
//--- Separators
var separatorImage=""; //for subitems (top items in vertical menu)
var separatorWidth="100%";
var separatorHeight="3px";
var separatorAlignment="right";
var separatorVImage="separator.gif"; //for the top items (subitems items in vertical menu)
var separatorVWidth="100%";
var separatorVHeight="2px";
var separatorPadding="";
You can create separators using menuItems
(you can do it in Deluxe Tuner, use "Add separator" button),
for example:
["||All Images","gallery_all.html", , , , "_self", , , , ],
["||-"],
["||Pricing & Ordering Info","gallery_pricing.html", , , ,"_self", , , , ],
Q: I purchased the most recent version of "Deluxe Menu & Tree & Tabs & Window Multiple Website License", and now can't open menus from previous versions. When I try to open a custom drop down menu that was created in an older version, I get the error:
Can't open the file:
c:\webs\ltron\ltronmenudata.js
Check youre encode parameter
This happens on all of the older menus that we're trying to update............Do I have to run some type of conversion program on older menu files?
Please let me know as quickly as possible.........we have over 100 custom drop down menus out there and now it seems that we can't edit them!
A: This message means that you should change the encoding:
"Tools/Use utf8 encode"
Change this setting and then open your data files.
Q: I am investigating why a few things have not been working for sometime on our site.
This is the error I get in the console "The requested URL /js/menudir/dtree_ss.js was not found on this server."
I update the files awhile back and removed the dtress_ss.js as I was instructed, why is it that it that the script is still trying to reference this file?
What do I have to do to remove this error from java script tree menu?
When I updated the files a few months back the new files seem to fix a problem we were having with Chrome, but broke the drop down menu in Explorer. I have yet to resolve this. The drop down menu appears to work fine in all other browsers.
The nav menu not working in IE7 (not sure about IE6 or IE8) is a bigger issue than the error in the console, but thought maybe they were related. From our analytics, the strong majority of our customers are using IE7.
A: 1) dtree_ss.js
The current version of Deluxe Tree doesn't have dtree_ss.js at all. You should deletethe following code from your page:
<script language="JavaScript1.2" src="/js/menudir/dtree_ss.js" type="text/javascript"></script>
In the body tag you should write:
<td >
<script src="/js/menudir/data-tree.js" type="text/javascript"></script>
</td>
In the HEAD tag you should write:
<!-- Deluxe Tree -->
<noscript><a href="http://deluxe-tree.com">java script tree menu by Deluxe-Tree.com</a></noscript>
<script type="text/javascript"> var tWorkPath="/js/menudir/";</script>
<script type="text/javascript" src="/js/menudir/dtree.js"></script>
<!-- (c) 2009, http://deluxe-tree.com -->
2) Error in IE7.
You're using new engine files and old data files for the menus now.
I'm sending you the example.
Use engine files for Deluxe Menu and Deluxe Tree and data files (data.js and data-tree.js)from it.